1. General Terms

   1. These Terms and Conditions govern the use of the Website, accessible at www.manorescape.com and the Service of ENIGMORIGINAL LDA (hereinafter referred to by its trade name, Escape Manor), with Tax ID No. 515 501 913 and with registered office at Travessa do Souto nº 117 – Pisos 0 e 1, 3730-654 Vale de Cambra.

   2. Please read the following Terms and Conditions carefully. If you do not agree with one or more of the Conditions contained herein, you are advised not to use the Website or the Service.

2. Bookings

   1. You must be 18 years or older to book this service.

   2. Bookings can only be made through the website, email or by phone.

   3. Bookings are only valid when processed and confirmed by Escape Manor. After making the booking, you will receive a confirmation email, which will indicate that the booking has been processed. This booking confirmation is only sent by email and never by post or text message.

   4. Minors under the age of 13 may not enter without being accompanied by an adult. Escape Manor may ask you to show an identification document to confirm age.

   5. The user is entirely responsible for the accuracy of the information provided. By submitting your booking, you guarantee to Escape Manor that all the information provided is true and correct. Refunds or cancellations due to bookings with incorrect information are subject to Escape Manor's judgement.

   6. If players fail to show up 15 minutes before the scheduled time, they will lose their booking.

   7. All players must enter the game simultaneously. Players arriving late are not allowed to join.

   8. To be admitted, the participant must confirm the full name, telephone/mobile number, city, VAT number and e-mail address to which the booking confirmation was sent.

   9. In the case of technical problems or events of force majeure resulting in a double booking, Escape Manor reserves the right to cancel or transfer the booking to another date and/or time.

   10. In case of events of force majeure or unforeseen circumstances that result in problems in the execution of the service, Escape Manor shall not be liable for any failure to comply with its contractual obligations. Force majeure or unforeseeable circumstances means any unavoidable and/or unforeseeable act, event or circumstance affecting the performance of obligations, including, by way of example, storms, earthquakes, tornadoes, floods, wars or orders by authorities, terrorist acts, strikes and pandemics.

3. Prices, Payments, and Refunds

   1. Prices include VAT at the rate in force.

   2. The prices of the activities are those indicated on the website and social networks, except for occasional discounts that will be duly indicated.

   3. The price is set according to the number of players in each booking.

   4. Escape Manor reserves the right to change prices at its discretion without previous notice. However, they will be updated on the website/online store and social media in real time.

   5. Full payment is required at the time of booking or upon arrival before the game starts.

   6. If the number of players is lower than initially foreseen in the booking, the difference in price will not be refunded.

   7. If the number of players is higher than initially planned, the price difference can be settled upon arrival, according to the price list in force and considering the maximum number of players.

4. Vouchers

   1. Vouchers are not refundable nor convertible into cash.

   2. Each voucher is valid from the date of payment until the date indicated on it.

   3. Vouchers cannot be used after their expiry date, and the holder will lose the rights to use them after the date indicated.

   4. To use the voucher, the holder must indicate the code on the voucher for the booking, which is subject to availability.

   5. Vouchers cannot be used to purchase other vouchers.

   6. Copies of vouchers are not accepted.  

   7. The voucher holder will not be reimbursed in case of loss.

   8. E-vouchers will be sent by e-mail to the address indicated at the time of purchase.

   9. Vouchers in physical format will be sent by post to the address indicated at the time of purchase. Escape Manor shall not be liable for any damage or loss attributable to the carrier.

   10. Vouchers can be exchanged for a booking of equal or higher amount than the amount of the voucher. If the voucher is used to pay for a booking of a higher amount, the remaining amount must be paid at the time of booking.

5. Code of Conduct and Safety

   1. Before starting, players will receive instructions for participation. Escape Manor reserves the right to refuse access or to end the game early to participants for any breach of the rules, with no claim for a refund.

   2. Participation in the activity involves certain risks, such as:

      • Moving or lifting objects with a weight of up to 5 kg.

      • Mental stress or anxiety.

      • Claustrophobic feeling, due to being enclosed in a small space.

      • Moving in a dark or dimly lit environment.

By participating in the activity, the player accepts liability for any consequences, including, but not limited to, personal and property damage, injury, illness, disability, or death resulting from the use of and participation in the activity for causes attributable to the player, and releases Escape Manor, including its employees, owners, business partners or other third parties from any liability.

3. Escape Manor cannot be held responsible for damage (personal or material) caused by misuse or negligence of the participants and/or by non-compliance with the instructions received.

4. Escape Manor will not be liable for any injuries that the player may sustain during the game, and the player will be liable for medical costs or any other treatment due to misconduct or negligence in relation to any event that occurs while participating in the activity.

5. Players will be held financially liable for damage to any Escape Manor property caused by negligent, reckless, or deliberate actions.

6. Entry is prohibited to persons who are visibly under the influence of alcohol or drugs. Escape Manor reserves the right to prevent such individuals from entering the premises and the booking will be cancelled for 'no show' without refund.

7. It is strictly prohibited to bring dangerous objects into the premises, including, for example, sharp objects, explosive articles, weapons, or other items that could endanger the safety of people.

8. It is prohibited to bring food and drinks to the game. Mobile phones and/or other items with which players may record or photograph are not allowed.

9. Escape Manor is not responsible for the personal belongings of each participant. Nevertheless, Escape Manor provides a safe in which players can keep their belongings, and the respective key will be given to one of the participants.  

10. Any disruptive or disorderly behaviour, as determined by staff, including, for example, shouting, threatening, climbing on furniture, damaging items or decoration in the game, and using force to open locks will not be tolerated by Escape Manor. Such players will be removed from the game, with no right to a refund.

11. Escape Manor does not tolerate any intimidation or harassment of staff or other players and reserves the right to refuse entry or end the game before the stipulated time, without being entitled to any refund.

12. The company expects visitors not to disclose to the public, directly or indirectly, any details of the game. By participating in the activity, the player agrees not to disclose, distribute, or copy any challenges, codes, solutions, or other confidential information related to the activity without the express written consent of Escape Manor.

13. If a member of the group has a medical condition or disability which may affect their participation in the game, they must inform us of this condition at the time of booking so that we can advise on the suitability of the booking. If we deem it appropriate, we may require a medical certificate to be submitted certifying suitability to take part in the game. If we cannot properly accommodate the needs in question, we reserve the right not to confirm or to cancel the booking. In the latter case, we will apply a cancellation fee if the participant has not duly informed of their condition at the time of booking.

6. Pictures and videos

1. You may not record or capture pictures, video or audio during the game unless explicitly authorised by Escape Manor.

2. Pictures will only be kept if the players give their consent for sharing on social networks and website, although they can exercise their right to request their removal at any time.

3. Escape Manor will only publish pictures or videos of players with their consent. Should any players wish to remove their photo from the website, or any other channel run by Escape Manor, they should send an email to dpo@gotykage.com. 

4. Escape Manor will not publish pictures or videos of children under 18 on its website or social media.
   
   7. Website Use and Security

   1. The company strives to provide up-to-date and accurate information on its Website.

   2. All content on this Website is the property of Escape Manor, including images, logos, graphics, text or any other audio and video material, unless otherwise indicated. Accordingly, the display, reproduction, modification, or use of any content for any purpose is prohibited without the prior written authorisation of the company. Any reproduction, in whole or in part, must be accompanied by the source.

   3. Escape Manor reserves the right to suspend access to the Website, without prior notice and for as long as it considers necessary, for technical, administrative, or other reasons not covered herein, and therefore accepts no liability or assumes any obligation to provide compensation or indemnity.

   4. Any actions or activities considered inappropriate, harmful, or illegal under applicable law are prohibited, including, by way of example, the use of the Website for the following purposes:

      • Send viruses or others that may cause damage to company property.

      • Send obscene, defamatory, pornographic, racist, or other content considered inappropriate, illegal, or improper.

      • Violation of privacy rights.

      • Spam, phishing, or similar purposes.

   5. Escape Manor accepts no liability for any damages or risks, direct or indirect, which may occur because of the information contained on this Website.
      
      8. Data Processing and Privacy

      1. Escape Manor will handle data from participants in accordance with its Privacy Policy.

      2. Escape Manor will not contact participants to advertise offers or promotions without express authorisation from them.

      3. The company collects and stores personal data to the extent necessary to make the booking and does not disclose them to third parties unless expressly authorised to do so.
         
         9. Amendments

         1. Escape Manor may, at any time and without notice, amend or revise these Terms and Conditions. You are advised to periodically review the latest version with the relevant changes.

         2. By continuing to browse the Website and use the Service, you accept the changes to these Terms and Conditions. If you do not agree to the changes made, you should stop using the Website or refrain from using the Service.
            
            10. Failure to comply with the Terms and Conditions

            1. Escape Manor reserves the right to take appropriate action in the event of any breach, or attempted breach, of these Terms and Conditions, including suspending or blocking access to any user who commits such act.
               
               11. Applicable Laws

               1. These Terms and Conditions shall be interpreted and governed in accordance with the Portuguese Law in force.
                  
                  12. Contacts

                  1. If you have any questions about these Terms and Conditions, please send an e-mail to escapemanorcells@gmail.com.

 

These Terms and Conditions were last updated on 2022/12/22.