Your privacy is valuable to us, and we are committed to protecting it. This Privacy and Cookie Policy aims to clarify how we collect and use your personal information, so that our relationship is governed by trust and supported by transparency in the collection and processing of personal information.  

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ENIGMORIGINAL LDA (hereinafter referred to by its trading name, ESCAPE MANOR), with Tax ID No. 515 501 913 and with its registered office at Travessa do Souto nº 117 – Pisos 0 e 1, 3730-654 Vale de Cambra, is committed to ensuring that the information and personal data of users are protected in compliance with applicable laws.

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By using this Site and accepting this Privacy Policy, you agree with the collection and use of your personal information provided through www.manorescape.com/ under the responsibility of ESCAPE MANOR, which will process your personal data as determined herein and in accordance with the laws in force.

 

Legal basis

ESCAPE MANOR follows and applies the principles set out in Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and applicable national legislation on the collection and processing of personal data.

In accordance with this Regulation, we can define personal data as information of any nature related to a natural person that allows us to identify them, including their name, location, phone number or email address, or even other particular social, economic, mental, or physical characteristics.

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Data processing refers to the operations performed on personal data, including collection, recording, storage, consultation, use, transmission, and erasure.

 

Information we collect and its purposes

We may collect personal information that you choose to provide when you contact us, for example, your name, email address, location, or any other type of information you submit to us. The information we collect is used exclusively to provide you with a service, and may fall under one of the following areas:

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- Clarifying questions, requests for information or any other type of contact from the user.

- Processing applications for recruitment and selection procedures.

- Handling of complaints.

- Sending newsletters or updates regarding the services.

- Operating, evaluating, and improving our services.

- Data processing for statistical analysis.

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For the above purposes, we may collect the following data:

               - Name

               - Email

               - Address and location

               - Phone number

               - VAT no.

               - Information about navigation on the Website

               - Other data that the user may choose to provide

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If any other data is collected for a different purpose, it will be stated at the time of collection.

ESCAPE MANOR may also collect non-personal data to help understand how users use the service, through appropriate means, such as the browser used, pages visited or length of session on the Site.

ESCAPE MANOR ensures the confidentiality of any data provided, personal or non-personal, and collects and processes it using suitable and secure means.

 

Rights of Users

The data subject has the rights of access, rectification, erasure, limitation of processing, portability, objection, and withdrawal of consent to any personal data.

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Right of Access

The user may request ESCAPE MANOR to confirm and access the personal data that are subject to processing, as well as the corresponding goals and purposes and other relevant and related data.

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Right to Rectification

The user may, at any time, ask to correct or update the data if they are inaccurate or incomplete.

 

Right to Erasure

The user may also request the deletion of the data if:

• the data are no longer necessary for the purposes for which they were intended.

• the user withdraws the consent to data processing.

• the user exercises the right to object.

• the data was obtained in an illicit manner.

• it is determined by a legal obligation.

 

Right to Restriction of Processing

The user may request the restriction, limitation or suspension of access and processing of their personal data, provided that the legal requirements are met.

 

Right to Portability

The user has the right to receive their data in a structured and readable format for transfer to other entities, who will be responsible for the processing of the data. 

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Right to Object and to Withdraw Consent

The user may at any time withdraw the consent and object to the processing of the personal data due to their situation.

According to the laws in force, to exercise any of these rights, you should contact ESCAPE MANOR and submit your request by e-mail to dpo@gotykage.com. The user may also file a complaint with the National Commission for Data Protection (CNPD, for the Portuguese acronym), the entity whose mission is to control the processing of personal data at a national level.

 

Data Sharing

ESCAPE MANOR does not share any personal data with third parties without the consent and permission of the user, unless for the essential operation of the service or in exceptional situations, particularly for compliance with court orders.

Any entity with which personal data may be shared will only process it for the sole purpose of providing a particular service on behalf of ESCAPE MANOR and will be governed by the principles of secrecy and confidentiality.

 

Cookies

Cookies are files which contain information that is transferred to the user's device (computer, smartphone, tablet, or others) every time they visit a website.

Cookies are used to recognise the user each time they use a specific website and save their preferences, simplifying navigation and offering a better experience. For example, a cookie can be used to save information about a registration in a particular area of the Site so that the user does not have to provide that information again, or to save information about the user's language and country or display settings.

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Cookies are essential to the functioning of the Internet and do not damage your equipment. By not allowing the use of cookies, we cannot guarantee the best experience on the Site. There may be also changes in the services we offer and in the overall experience of users on the Site. By navigating this Site, you agree with the use of cookies.

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If you wish to disable, accept, or delete cookies, you must change the settings in your browser. The preferences and settings concerning cookies can be changed in the browser following the instructions given in the links below, which are available from the support of the main browsers used.

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Chrome http://bit.ly/2tYhJgC

Firefox https://mzl.la/2H7ikVW

Internet Explorer http://bit.ly/2IYIyMb

Safari https://apple.co/2XPdtO6

 

Types of Cookies

               There are several categories of cookies that can be used for different purposes.

Persistent cookies – these are stored in the browser and are used each time the user makes a new visit unless the user deletes them.

 

Session cookies – they are temporary cookies that are only kept while the user navigates on the Site, that is, they disappear as soon as the user stops using the Site.

 

Essential cookies – those that allow navigation on the Site and are related to its technical functioning.

 

Functionality cookies – these are cookies that save the preferences of users regarding their visits so that they do not need to set them every time they visit again.

 

Analytical cookies – they are used for statistical analysis and collect data on user navigation and behaviour with the aim of improving the Site and the service.

 

Data storage period

The data collected is stored and processed only for the time strictly necessary to accomplish its purpose. For all due purposes and according to the legal obligations, ESCAPE MANOR only keeps the data for the legally established period.

 

Links to other websites

This Site may contain links to other sites operated by third parties over which ESCAPE MANOR has no control and for which it will not be held liable. The Privacy Policies of those sites may be different, so we strongly encourage you to check them to understand how those sites collect, store, and use personal information.

 

Promotional communications

One of the purposes of data collection and processing is to send promotional communications concerning the services. This type of communication is only carried out with the prior and explicit consent of the user. If you wish to stop receiving promotional information, please send an email to escapemanorcells@gmail.com .

 

Security

ESCAPE MANOR ensures the implementation of the necessary security measures to prevent any change, loss, unauthorised access or processing or other associated risks to which the data may be exposed. Nevertheless, no measure is 100% secure, despite our efforts to ensure data security and confidentiality. Therefore, by using this Site, you acknowledge and accept this fact.

ESCAPE MANOR makes all the necessary efforts to ensure that the data is secure and that it is used only for the purposes described above. Furthermore, it ensures that the data is only processed by authorised employees, who are required to comply with the duties of confidentiality and secrecy. If data is disclosed to third parties with your consent, they will be bound by the same rights of confidentiality and secrecy.

 

Underage users

The collection and processing of data from underage users is not part of ESCAPE MANOR's policy or intention. If we become aware of the collection of data from underage users, it will be deleted from our records immediately.

 

Amendments

ESCAPE MANOR may, at any time and without prior notice, carry out changes or adjustments to this Privacy and Cookie Policy. We strongly recommend users to frequently review the latest version with the corresponding changes that will be available on the Site.

By continuing to browse and use the Site, you agree to the changes to the Privacy and Cookie Policy. If you do not agree with the changes made, you should stop using the Site.

 

Contact

If you have any questions, comments, or complaints about this Privacy and Cookie Policy, please contact us by email at escapemanorcells@gmail.com .

 

This Privacy and Cookie Policy was last updated on 2022/12/20.